Frequently Asked Questions

Everything you need to know about the product and billing.

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Product information

What does Collagen Café’s liquid collagen taste like?

Our collagen features a delightful tartness beautifully balanced by a subtle hint of natural tangerine flavour.

What makes Collagen Café different from other collagen products?

Since 2021, we’ve dedicated ourselves to creating the most comprehensive and effective collagen supplement. Here’s what makes our product unique:

Comprehensiveness: Just one daily serving delivers the benefits of multiple supplements, combining hydrolyzed collagen, essential vitamins, minerals, and nutrient-rich superfoods to support your overall health.

Bioavailability: To maximise the impact of nutrients, our ingredients are chosen for their superior absorption and potency, ensuring your body can effectively utilise the collagen and other nutrients.

Rigorously Tested: Backed by extensive research and stringent sourcing criteria, our collagen supplement undergoes rigorous testing for impurities, banned substances, and allergens. We uphold the highest standards with third-party certifications to ensure safety and quality.

Since 2021, we’ve dedicated ourselves to creating the most comprehensive and effective collagen supplement. Here’s what makes our product unique:

Comprehensiveness: Just one daily serving delivers the benefits of multiple supplements, combining hydrolyzed collagen, essential vitamins, minerals, and nutrient-rich superfoods to support your overall health.

Bioavailability: To maximise the impact of nutrients, our ingredients are chosen for their superior absorption and potency, ensuring your body can effectively utilise the collagen and other nutrients.

Rigorously Tested: Backed by extensive research and stringent sourcing criteria, our collagen supplement undergoes rigorous testing for impurities, banned substances, and allergens. We uphold the highest standards with third-party certifications to ensure safety and quality.

What is the difference between liquid and powder collagen?

Liquid collagen is collagen that is in a ready-to-drink liquid form. Where collagen tablets, capsules and pills come solid with a drink of water to wash down, liquid collagen is digested and absorbed into the bloodstream more quickly and efficiently than solid supplements. That’s because the body must work harder to extract nutrients when they’re delivered in solid form.

Additionally, using liquid collagen supplements means a more highly concentrated dose can be packed into a small serving when compared to a collagen tablet or pill.

How many Calories are in a single serving of Collagen café’s Liquid Collagen

There are 33 calories in a single 20ml serving of Collagen Café.

What does where science meets beauty mean?

Collagen Café’s Liquid collagen has been developed based on scientific principles and evidence. We have used research and technology to enhance beauty from the inside out, ensuring that our product is not only aesthetically appealing but also backed by scientific finding for optimal results.

Why is the vitamin K2 in Collagen Café’s formulation?

The vitamin K2 is a Foundational Nutrition supplement that complements Collagen Café’s formulation with a single drop formula of active vitamin K2. This essential vitamin supports the cardiovascular system, help maintain bone density and support normal functioning of the immune system.

What does hydrolysed mean?

Hydrolysed collagen refers to collagen that has been broken down into smaller peptides through a process called hydrolysis. This makes it easier for the body to absorb and utilize. Unlike whole collagen, which can be difficult to digest, hydrolysed collagen is more bioavailable, meaning your body can more readily access its benefits. It's commonly used in supplements and beauty products to support skin, hair, nails, and joint health.

Where is Collagen Café’s liquid collagen produced?

Our liquid collagen is manufactured in South Africa. 🇿🇦

How to use Collagen Café’s Liquid Collagen

Can I mix Collagen liquid in water?

Sure! The only thing we advise against is mixing your Collagen Café’s Liquid collagen with hot liquids, as this could affect the integrity and efficacy of some of the ingredients.

How long should I wait to drink a coffee after taking Collagen Café’s Liquid Collagen?

You should wait 60 minutes after taking the liquid collagen before consuming your coffee. The tannins and caffeine can interfere with the absorption of many vitamins and minerals, especially iron. Caffeine also increases urination, which can decrease the concentration of water-soluble vitamins (B-complex and C).

Can I take more than one 20ml dose of Collagen Café’s Liquid Collagen a day?

Should you wish to consume more that our recommended daily dose of 10,000mg of collagen, take the doses several hours apart to ensure you get maximum absorption of each dose. For instance, take one dose in the morning and the second dose in the evening. Excess collagen is unlikely to cause any issues and will pass through the body.

Does Collagen Café’s collagen liquid need to be refrigerated?

Collagen Café’s collagen liquid should be stored at 25 degrees Celsius. It does not require refrigeration unless the room temperature exceeds this. However, for a refreshing experience, you can enjoy Collagen Café’s collagen liquid slightly chilled. Rest assured, refrigerating the collagen will not cause any damage.

Do I need to take Collagen Café’s Collagen Liquid every day?

To get the most out of Our Liquid Collagen Supplement, we recommend making Collagen Café part of your daily routine. The benefits of Collagen Café’s Liquid Collagen compound over time once it becomes part of your everyday routine. No one has the perfect diet, so our liquid collagen gives you the peace of mind while covering your collagen bases, day in and day out.

Does Collagen Café’s Liquid Collagen expire?

Yes, your liquid collagen should be used within 90 days of opening. If unopened, please refer to the expiration date listed on the packaging.

Health Questions

Is Collagen Café Liquid Collagen safe for vegetarians?

Sure! The only thing we advise against is mixing your Collagen Café’s Liquid collageOur collagen supplement is not intended for vegetarians as it is derived from Bovine Cattle source.n with hot liquids, as this could affect the integrity and efficacy of some of the ingredients.

Can I consume Collagen Café Liquid Collagen if I am pregnant?

The hydrolysed collagen is sourced from grass fed cows in Brazil and is natural supplement, however please contact your doctor before consuming our advanced collagen liquid if you are pregnant.

Will Collagen Café’s Collagen Liquid improve hair growth?

Studies have shown Collagen to support hair health by providing essential amino acids and promoting a healthy scalp. It may help strengthen hair follicles and improve hair elasticity, potentially leading to healthier hair growth.

How do I know if Collagen Café Liquid Collagen is right for me?

Our collagen supplement is formulated for those seeking to support their foundational nutrition for whole-body health. While everyone has unique needs, our bodies depend on essential nutrients that nourish the systems crucial for well-being. This easy-to-use, drinkable collagen solution promotes skin elasticity, joint health, and overall vitality through a science-driven blend of hydrolysed collagen, vitamins, minerals, and other beneficial ingredients.

Will Collagen Café’s liquid collagen help me sleep?

Collagen supplementation may indirectly support better sleep. While it’s not a direct sleep aid, collagen contains glycine, an amino acid that has been linked to improved sleep quality. Glycine may help lower body temperature and promote relaxation, potentially aiding in falling asleep faster and achieving deeper sleep.

When should I expect to see results?

6-12 weeks. You can anticipate visible improvements in your hair, skin, nails, and joint health within 6-12 weeks of consistent use of Collagen Café's Advanced Collagen Liquid. As such, we advocate incorporating the product into your long-term wellness regimen to maintain and further enhance these benefits over time.

What results can I expect from supplementing with Collagen Café’s Liquid Collagen?

While various factors can influence your experience with our collagen supplement—such as consistency and your health prior to starting—most users notice results within 1 to 3 months. In a study evaluating the self-reported benefits of our collagen product among a group of 35 healthy adults aged 25-48 over 3 months, 97% of participants reported increased energy and reduced bloating within the first month. By the three-month mark, 94% felt calmer, and 97% noted improved digestion.

Is Collagen Cafe’s Liquid collagen safe for children?

Collagen Café is not intended for individuals under 18.

Does Collagen Café’s Liquid Collagen contain sugar?

Collagen Café’s liquid collagen is sugar free, sweetened naturally using stevia.

Is Collagen Café’s Liquid Collagen safe for diabetics?

Since Collagen Café’s Liquid Collagen has been sweetened using Stevia it is safe for diabetics to consume.

Is Collagen Café’s liquid Collagen Suitable for my diet?

Collagen Café is suitable for a variety of different diets and lifestyles, including:

Paleo

Keto and low-carb
​

Collagen Café contains NO:

Dairy

Gluten

Artificial sweeteners

Lactose or Egg

Peanuts

GMOs

If you have any concerns, please consult with a medical professional prior to taking Collagen Café’s liquid collagen.

What is I don’t feel a difference?

At Collagen Café, our approach to Foundational Nutrition emphasizes daily investment in your health. We focus on nutrient density, high-quality ingredients, gut health, and holistic support for your entire body. We recognize that health is not a linear journey, and our goal is to guide you in the right direction!

To maximize the benefits of our collagen supplements.

Consistency is Key. Take your collagen daily to ensure you receive the full benefits. It may take up to 90 days for the effects to become noticeable.

Take on an Empty Stomach:

Consuming collagen on an empty stomach enhances absorption.

Our collagen is designed to support your body in numerous ways. The combination of vitamins and minerals works synergistically to promote a healthy gut biome, which is crucial for overall well-being.

While some changes may not be immediately apparent, over time you may experience benefits such as improved immune function, better digestion, enhanced nutrient absorption, hormone balance, and cognitive support. Enjoy the journey to better health with Collagen Café!

Can Collagen Café’s liquid collagen cause an upset stomach?

Collagen supplements can sometimes cause constipation or stomach upset in certain individuals due to their high protein content, which may slow digestion.

If you experience these issues after starting collagen, it’s important to stop using the supplement and consult your doctor. Your healthcare provider can evaluate your situation and determine whether collagen is suitable for you, as well as suggest alternative options if needed.

Manufacturing and sourcing

How do you source your ingredients?

We adhere to strict standards of product integrity, and source the ingredients in Collagen Café’s Products for potency, purity, and nutrient density. You can read more about our standards and sourcing practices here.

Where is Collagen Café’s Collagen sourced from?

Our Bovine Collagen is sourced from sustainable grass-fed Brazilian cattle and is ethically produced. 

Collagen Café help

How do I access my account?

To access your account, simply log in to your account on our website using your registered email and password. If you don't have an account yet, you can create one using the same email you used for your Collagen Café purchase.

How do I contact Collagen Café

Please contact us via email or phone. Click here

Subscription Management

Can I cancel my subscription anytime?

You can pause, skip and cancel anytime, you can manage that by logging into your account. You can also access it by clicking on the icon on the upper right corner of thecollagencafe.com.

How do I unsubscribe form emails?

There is an unsubscribe link at the bottom of all non-transactional emails. Click on the link to unsubscribe from future emails from us.

You will still receive any transactional emails with information relating to your orders and your account.

How can I update my payment or billing information?

If you are already an Collagen Café member, you can manage that by logging into your account. You can also access it by clicking on the icon on the upper right corner of thecollagencafe.com

How do I create an account?

After your order is placed, you will receive an activation email in your inbox, that will prompt you to create an account. This will allow you to access your account with flexible subscription management options. If you wish to create an account at a later date, you can always register at: thecollagencafe.com/club using the email attached to your purchase.

Shipping and Delivery

How do I track my order?

We send a shipping confirmation email to you when your order is in transit. The email includes your tracking number so that you can keep tabs on your shipment.

Sometimes these emails can end up in your spam folder or “Promotions” tab in Gmail. If you can't find your shipping confirmation email, try searching your inbox for all emails from helllo@thecollagencafe.com.

How long will it take to receive my package?

Most packages will arrive within 3-5 business days with standard priority shipping, but we always do our best to get shipments to you sooner.

How much is shipping?

We charge a flat rate of R130 for shipping

What shipping carriers do you use?

We use Fastway Couriers

Where do you ship too?

Currently we only ship in South Africa

Purchase Options

How do I change or cancel my order?

If you are an Collagen Café member, you can view your upcoming order details by logging-in to your account. You can make changes to your order any time before your next order date.

What is your money-back guarantee and return policy? It’s important to us that our customers are happy, so your purchase is covered by our incredible 90 day money-back guarantee. If you’re not 100% satisfied, you can contact us within 90 days of your first order to initiate the process of receiving a refund for your original order.

What’s the difference between subscription and one-time purchase?

Subscription Purchase

A subscription purchase is perfect if you’re looking to establish a daily habit that supports you in improving your overall health and fueling your body with amazing nutrition every day. If you live a busy lifestyle or would just like peace of mind that you’ll never run out by forgetting to order, then a subscription is a great fit for you. We'll ship your products to your door every 30 days (unless noted otherwise). You can change your cadence to ship more or less often or cancel your subscription any time. By subscribing to Collagen Café, you’ll also receive our subscribe & save discount.

We offer flexible subscription management options and you have full control over these settings via your member portal.

Have more than one person in your household taking Collagen Café? You can choose our bundle option and save even more.

One-Time Purchase

If you’re on the fence and want to give the product a try for a month before starting a subscription, then the one-time purchase option is for you. You'll get a one-time delivery of a month’s supply.